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I had the same problem for the phone thing , so my subscription was useless since I only use the masked emails, so I contacted them that I've bought a subscription but my country is not listed then they refund me my money , you can do it too if you have problem , they have a pretty good support
you will get this email too
then just wait 1 day or 2 , then you will see your money in your credit card.
I hope that help you
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